Livestreaming

How to set up a livestream from an Android

Install Larix on the device – this can be accessed through the Google PlayStore and it is free. Once installed go to the settings cog. Go to connections. Select new connections. Then in the URL box put rtmp://rtmp-global.cloud.vimeo.com/live/396f88b2-b96c-4d38-b9b7-b4694149cb7a Then save.

Legal

Do you have T&C’s, and other policy samples that I can use?

No.

Recording

Which camera should I use for filming my content?

For the best results we recommend using a camera which supports 1080p at 60FPS.

Hardware

Which camera should I use for filming my content?

For the best results we recommend using a camera which supports 1080p at 60FPS.

Reporting

How do I access and manage site analytics?

Google Analytics offers an easy and free way to track and analyze visitors on your website. Simply add your Google Analytics account to the VBAmplify dashboard to begin tracking your web traffic. To create an account please go to https://analytics.google.com

Analytics

How do I access and manage site analytics?

Google Analytics offers an easy and free way to track and analyze visitors on your website. Simply add your Google Analytics account to the VBAmplify dashboard to begin tracking your web traffic. To create an account please go to https://analytics.google.com

Can I add analytics?

You can easily add Google analytics. Simply signup for an account at https://analytics.google.com and you will receive a tracking ID. When you have created the account, login to your VB Amplify dashboard and click the ‘Google Analytics’ menu option. You will need to click the link to ‘Get Access Code’ from your Google account which involves you logging into your Google account. This will then pull in the entire list of Analytics accounts you have. Select the one you want and click the ‘Lock Selection’ button.

Trainer bios

Do I need to add trainer information separately for each video?

At VBAmplify, we’re always looking to learn from our clients and evolve our system. By working closely together, we have idenitified the value of streamlining the process of managing trainer bios and are investing time to improve the feature. We can’t wait to share our progress with all of you in a future update.

Newsletter

How does the newsletter feature work?

Newsletters are an invaluable tool for engaging your members and keeping them in the loop with exciting updates. With VBAmplify’s newsletter tool, you can instantly contact all members, and capture newsletter opt-ins to maximise your audience.

Email

How does the newsletter feature work?

Newsletters are an invaluable tool for engaging your members and keeping them in the loop with exciting updates. With VBAmplify’s newsletter tool, you can instantly contact all members, and capture newsletter opt-ins to maximise your audience.

Billing

Customer can’t see the videos or the user facing screen after they’ve changed password – is there a way to rectify this?

Ensure that the user has a membership level set against them

Trial

How does the free membership trial work?

VBAmplify gives you the power to offer eligible customers free membership trials. Whether you’re offering new members their first week or month for free, our portal has everything you need to customise a free trial and handpick which content to showcase.

Each trial is commitment-free, meaning that no credit card is needed to begin exploring the service. Once customers are hooked on your content, they can upgrade to a full membership at any time.

Videos

How do I unpublish a video from my site?

Changed your mind about sharing a video? No problem! Simply go to Workout video > Workout video > Edit video and deselect all the categories associated with the tutorial. Once you have saved these changes, the video will be hidden from public view.

Do I need to add trainer information separately for each video?

At VBAmplify, we’re always looking to learn from our clients and evolve our system. By working closely together, we have idenitified the value of streamlining the process of managing trainer bios and are investing time to improve the feature. We can’t wait to share our progress with all of you in a future update.

Why isn’t my video thumbnail showing up?

With VBAmplify, you don’t need to sweat the small stuff – like upload a thumbnail if you’re in a hurry! Our system automatically generates a thumbnail for each video so you can spend more time focusing on the rest of your site. Thumbnails can take up to 30 mins to show, so don’t worry if you can’t immediately see one.

How many videos can I upload?

With VBAmplify, the sky is the limit; upload as many videos as you want to ensure your members keep coming back for fresh content.

How do I restrict content access for certain members?

When it comes to fitness, there’s no one size fits all; each individual has their own needs and preferences. VBAmplify accordingly supports the creation of multiple membership types, each of which can be customised to offer different content. To handpick the content, which will be visible to each membership tier, simply go to Memberships > Settings > Edit and check the categories needed.

What day of the week is the new free content added?

We release two new, exclusive videos each week to ensure your members are always engaged

How long does it take before video’s are uploaded

An error message occurs when the video is under conversion, essentially into the different sizes required to play across devices. Depending on the length of the video, the encoding could take up to half an hour, and if you upload multiple videos in one go they will be placed into a queueing system.

Content management

How do I unpublish a video from my site?

Changed your mind about sharing a video? No problem! Simply go to Workout video > Workout video > Edit video and deselect all the categories associated with the tutorial. Once you have saved these changes, the video will be hidden from public view.

Do I need to add trainer information separately for each video?

At VBAmplify, we’re always looking to learn from our clients and evolve our system. By working closely together, we have idenitified the value of streamlining the process of managing trainer bios and are investing time to improve the feature. We can’t wait to share our progress with all of you in a future update.

Why isn’t my video thumbnail showing up?

With VBAmplify, you don’t need to sweat the small stuff – like upload a thumbnail if you’re in a hurry! Our system automatically generates a thumbnail for each video so you can spend more time focusing on the rest of your site. Thumbnails can take up to 30 mins to show, so don’t worry if you can’t immediately see one.

How many videos can I upload?

With VBAmplify, the sky is the limit; upload as many videos as you want to ensure your members keep coming back for fresh content.

How do I restrict content access for certain members?

When it comes to fitness, there’s no one size fits all; each individual has their own needs and preferences. VBAmplify accordingly supports the creation of multiple membership types, each of which can be customised to offer different content. To handpick the content, which will be visible to each membership tier, simply go to Memberships > Settings > Edit and check the categories needed.

What day of the week is the new free content added?

We release two new, exclusive videos each week to ensure your members are always engaged

How to update timetable scheduler

To add an entry to it, go to TV Schedules in the dashboard, click Add New Schedule, set the channel to Live Stream 1, set the date, then enter the programme details and click Publish.

Branding

Can I customise my login page & add my own branding?

VBAmplify offers a variety of site customisation options, to bring your brand to life. We do not currently allow for customisation of the login page but this may be added in a future release

How do I change the site title to reflect my brand?

The right site title can do wonders for your SEO and help you stand out from a crowd. To personalise your site title, simply tell us at setup or contact the accounts team.

How do I manage the stats on my homepage?

Growing in number and want to update your homepage? Head over to Pages > Edit Front Page to make the necessary changes & don’t forget to save!

Can I add a video on the landing page of my site rather than static images? if so how?

VBAmplify does not currently allow for videos on the landing page. However, this feature may be added in future releases

Can I add my own domain for the platform to be hosted on?

VBAmplify does not currently offer domain customisation.

Customisation

Can I customise my login page & add my own branding?

VBAmplify offers a variety of site customisation options, to bring your brand to life. We do not currently allow for customisation of the login page but this may be added in a future release

How do I change the site title to reflect my brand?

The right site title can do wonders for your SEO and help you stand out from a crowd. To personalise your site title, simply tell us at setup or contact the accounts team.

How do I manage the stats on my homepage?

Growing in number and want to update your homepage? Head over to Pages > Edit Front Page to make the necessary changes & don’t forget to save!

Can I add a video on the landing page of my site rather than static images? if so how?

VBAmplify does not currently allow for videos on the landing page. However, this feature may be added in future releases

Can I add my own domain for the platform to be hosted on?

VBAmplify does not currently offer domain customisation.

How to set up your Instagram feed

Go to Instagram Feed, and an entry will already exist in the widget list. Click edit on this entry. Change the widget name. Under source type select Personal and click the Connect to Instagram button that appears. A window will open to enter Instagram credentials. Once these are entered, click allow. The clients feed then should appear on the page. Click Save & Exit.

Design

Can I customise my login page & add my own branding?

VBAmplify offers a variety of site customisation options, to bring your brand to life. We do not currently allow for customisation of the login page but this may be added in a future release

How do I change the site title to reflect my brand?

The right site title can do wonders for your SEO and help you stand out from a crowd. To personalise your site title, simply tell us at setup or contact the accounts team.

How do I manage the stats on my homepage?

Growing in number and want to update your homepage? Head over to Pages > Edit Front Page to make the necessary changes & don’t forget to save!

Can I add a video on the landing page of my site rather than static images? if so how?

VBAmplify does not currently allow for videos on the landing page. However, this feature may be added in future releases

Can I add my own domain for the platform to be hosted on?

VBAmplify does not currently offer domain customisation.

How many photos do you need and where will they be used?

The site has 5 areas for photography.


1. Main hero image that goes at the top of your homepage and had the strapline overlaid.
2. About us block, this is an image that goes behind text so it can be faded to make the text legible
3. Our Devices – this image needs to be dark to allow the text overlaid to be legible
4. Instagram feed background – this shouldn’t be too busy because a lot of different content is overlaid ontop of it
5. Subpages hero image – this image is used on any subpages on the site.

Are any design/layout changes possible with the instagram wall?

Yes, there are lots of options. Simply click ‘Instagram settings’ from the main navigation and investigate the options from the cog icon.

Are any design/layout changes possible with the instagram wall?

Yes, there are lots of options. Simply click ‘Instagram settings’ from the main navigation and investigate the options from the cog icon.

Customers

How do I add existing customers to the service?

VBAmplify is a great addition to existing membership and reward programmes; providing a channel to engage loyal customers anywhere and anytime. To add existing customers to the platform, and give them full access to your content, please contact the accounts team.

How do I restrict content access for certain members?

When it comes to fitness, there’s no one size fits all; each individual has their own needs and preferences. VBAmplify accordingly supports the creation of multiple membership types, each of which can be customised to offer different content. To handpick the content, which will be visible to each membership tier, simply go to Memberships > Settings > Edit and check the categories needed.

Can I send out a mass email from the system to the members signed up?

Keeping in touch with your members via regular newsletters is a brilliant way of engaging customers and driving traffic to your site. For a complete mailing list, access Memership > Members and export the CSV file. You can upload the CSV into your mail client of choice, including Mailchimp.

Can I setup multiple levels of subscription/membership?

When it comes to fitness, there’s no one size fits all; each individual has their own needs and preferences. VBAmplify accordingly supports the creation of multiple membership types, each of which can be customised to offer different content.

How do I stop my members from sharing their login details with others?

Device limiting is not currently offered by VBAmplify although we will soon be releasing this feature on our Enterprise platform

CRM

How do I add existing customers to the service?

VBAmplify is a great addition to existing membership and reward programmes; providing a channel to engage loyal customers anywhere and anytime. To add existing customers to the platform, and give them full access to your content, please contact the accounts team.

How do I restrict content access for certain members?

When it comes to fitness, there’s no one size fits all; each individual has their own needs and preferences. VBAmplify accordingly supports the creation of multiple membership types, each of which can be customised to offer different content. To handpick the content, which will be visible to each membership tier, simply go to Memberships > Settings > Edit and check the categories needed.

Can I send out a mass email from the system to the members signed up?

Keeping in touch with your members via regular newsletters is a brilliant way of engaging customers and driving traffic to your site. For a complete mailing list, access Memership > Members and export the CSV file. You can upload the CSV into your mail client of choice, including Mailchimp.

Can I setup multiple levels of subscription/membership?

When it comes to fitness, there’s no one size fits all; each individual has their own needs and preferences. VBAmplify accordingly supports the creation of multiple membership types, each of which can be customised to offer different content.

Members

How do I add existing customers to the service?

VBAmplify is a great addition to existing membership and reward programmes; providing a channel to engage loyal customers anywhere and anytime. To add existing customers to the platform, and give them full access to your content, please contact the accounts team.

How do I restrict content access for certain members?

When it comes to fitness, there’s no one size fits all; each individual has their own needs and preferences. VBAmplify accordingly supports the creation of multiple membership types, each of which can be customised to offer different content. To handpick the content, which will be visible to each membership tier, simply go to Memberships > Settings > Edit and check the categories needed.

Can I send out a mass email from the system to the members signed up?

Keeping in touch with your members via regular newsletters is a brilliant way of engaging customers and driving traffic to your site. For a complete mailing list, access Memership > Members and export the CSV file. You can upload the CSV into your mail client of choice, including Mailchimp.

Can I setup multiple levels of subscription/membership?

When it comes to fitness, there’s no one size fits all; each individual has their own needs and preferences. VBAmplify accordingly supports the creation of multiple membership types, each of which can be customised to offer different content.

How do I stop my members from sharing their login details with others?

Device limiting is not currently offered by VBAmplify although we will soon be releasing this feature on our Enterprise platform

Membership

How does the free membership trial work?

VBAmplify gives you the power to offer eligible customers free membership trials. Whether you’re offering new members their first week or month for free, our portal has everything you need to customise a free trial and handpick which content to showcase.

Each trial is commitment-free, meaning that no credit card is needed to begin exploring the service. Once customers are hooked on your content, they can upgrade to a full membership at any time.

Free membership

How does the free membership trial work?

VBAmplify gives you the power to offer eligible customers free membership trials. Whether you’re offering new members their first week or month for free, our portal has everything you need to customise a free trial and handpick which content to showcase.

Each trial is commitment-free, meaning that no credit card is needed to begin exploring the service. Once customers are hooked on your content, they can upgrade to a full membership at any time.